Refund policy

Return & Refund Policy

We want you to love your case. If something isn't right, we're here to help.

Returns

If there's a problem with your order, such as a defect, damage, or the wrong item, you can return it within 14 days of delivery. To be eligible, the case must be unused and in its original condition.

To start a return, contact us at contact@vantrocases.com with your order number and a description of the issue.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status and process your refund.

Non-returnable items

Since each case is made to order, we're unable to accept returns for reasons of personal preference, like changing your mind about a design or color. Returns are only accepted for defective, damaged, or incorrect items.

Damaged or wrong item received?

Please contact us within 14 days of delivery with photos of the issue, and we'll sort out a replacement or refund right away.